How does it work?
File Size & Resolution
Our video downloads are all available in Standard Definition (SD) and many of them in 1080p High Definition (HD).
How do I get my video downloads?
After making a purchase you will receive an email confirming your order and a second containing a link from where you can download your videos. The files are quite large so they will take a while to download - this depends on your broadband speed. Download the MP4 files and keep them safe (ideally make a second backup copy of the file, just in case), the videos are now yours to keep forever and play on any devices you like.
Downloading large files
The files are quite large so it will take a while to download - this depends on your broadband speed. Please do not attempt to play the video whilst it is still downloading, if the download is interrupted then it may need to start again.
If you have problems downloading large files, you can use a download manager such as the free Firefox add-on 'Down Them All' - this will allow you to download large files without worrying about your broadband losing connection.
By default our system allows three attempts to download a file (this is to prevent links being shared), however if you need more download attempts just email email@example.com and we can give you some fresh links.
Backups, copies and sharing
You can copy this file as often as you like between your own devices and make backup copies to disc, however the videos are for your personal viewing only so please do not share them (or download links) with other people,
How can I watch the videos?
Our videos are MP4 files, we recommend using the free VLC Media Player to watch on your PC but you can also use Quicktime, recent versions of Windows Media Player and numerous other software media players. Once you have the file on your computer you can transfer it to other devices such as compatible tablets and phones.
Can I watch on TV?
There are several ways to watch downloaded videos on your TV, which method you use may depend on your equipment. You can put your file on a disc and play from your DVD player, Blu-ray player, X-box etc. Put your videos onto a USB stick, as many modern TVs have USB sockets which can read MP4 files. If you have a device such as 'ChromeCast' then you can 'stream' to your TV (from a PC, laptop, tablet or phone). You can also simply connect a computer or tablet to your TV using a HDMI cable. (Please refer to your device's instruction manual for more details).
Why is there no streaming video option?
Since making recent changes to the website we aren't currently able to offer the 'streaming' video option - at present it is just video downloads, but we do hope to re-introduce the streaming features in future.
As with all Videoscene products, we have a satisfaction guarantee. If you are not happy with your download for any reason, simply email firstname.lastname@example.org within 30 days of purchase and we'll refund your payment. (Please give a reason for the refund - this will help us to improve the downloads service).
I still need help!
If you have any other technical questions please email email@example.com and we'll do our best to help. If you have other 'non-technical' questions - such as regarding the content of videos, then please contact the regular Videoscene staff at firstname.lastname@example.org